Limited Warranty & Lifetime Support
Premlink provides a standard one-year limited warranty on all products, backed by our commitment to lifetime technical support. Additional warranty packages, which offer improved protection and peace of mind, can be purchased for extended coverage.
Our Limited Warranty Terms & Coverage
Our Limited Warranty Terms & Coverage
Premlink products, such as optical transmitter are covered by a one-year limited warranty that begins on the date of shipment. Premlink offers its customers lifetime technical support. When a device fails within the first 90 days, we replace it with a new one. Failed devices should be returned for repair after 90 days. Premlink provides its customers with whole-life technical support.
Effective from January 1st, 2023
Out-of-Warranty Repair Services
When the warranty has expired, the repair service only charges for parts and labor (if required). If a unit must be returned for service, please be advised that:
Before returning a unit for service, please be advised that:
1. The warranty mark pasted on the housing of the unit must be in good condition.
2. A clear and readable material that describes the model number, serial number, and problems should be provided.
3. Please pack the unit in its original container. If the original container is no longer available, please pack the unit in at least 3 inches of shock-absorbing material.
Warranty Exclusions
Premlink does not assume responsibility for damage caused by improper packing of returned unit(s).
The following situations are not covered by warranty:
1. The unit fails to perform because of operators’ faults.
2. Warranty mark is modified, damaged and/or removed.
3. Damage caused by Force Majeure.
4. The unit has been unauthorized alteration and/or repaired.
5. Other troubles caused by operators’ faults.
Submit a Warranty Claim or Inquiry
To check your warranty status or initiate a repair, please submit your product details below. Our support team will respond promptly.
Get quick
Response
It is our great honor to answer your any questions related to your business and requirements. Sometimes you need a little help. Don’t worry, We’re here for your contact.